At Jenifer’s Antiques, we aim to provide a seamless shopping experience. Please review our shipping policy for details on processing, shipping, and delivery.
1. Processing Time:
Orders are processed within 1-2 business days from the date of purchase. Fulfillment occurs Monday to Friday. Orders placed after 5:00 PM will be processed the next business day.
2. Shipping Methods:
We offer standard shipping:
- Standard Shipping: Estimated delivery within 3-4 business days.
- Orders are shipped Monday to Friday.
3. Shipping Rates:
Shipping rates are calculated at checkout based on the order’s weight, destination, and shipping method selected.
4. Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking details. You can use the provided tracking number to monitor your package.
5. Address Accuracy:
Ensure your shipping address is correct and complete before placing an order. Jenifer’s Antiques is not responsible for delayed or lost shipments due to incorrect addresses. Additional shipping costs due to address errors are the customer’s responsibility.
6. Order Modifications and Cancellations:
If you need to modify or cancel an order, please contact us within 24 hours of placing your order. We will make every effort to accommodate your request.
7. Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.
8. Returns and Exchanges:
For information on returns and exchanges, please refer to our Return and Refund Policy.
9. Contact Us:
If you have any questions or concerns about your order or shipping, feel free to contact us:
- Phone: +1 501-764-1311
- Email: support@jenifersantiques.com
- Address: 1003 Oak St, Conway, AR 72032, United States