🔄 Return & Refund Policy
At Jenifer’s Antiques, your satisfaction is our top priority. We strive to make every order a delightful experience. If something isn’t right, we’re here to help with an easy and transparent return process.
🕒 Returns Eligibility
You may request a return within 30 days of receiving your order.
To qualify, items must be:
Unused and in original condition (no damage or signs of wear).
In the original packaging, including all accessories, manuals, and tags.
Accompanied by a proof of purchase (order number or receipt).
🚫 Non-Returnable Items
For safety and hygiene reasons, some items cannot be returned, including:
Personalized or custom-made products.
Perishable or consumable items.
Gift cards or digital products.
Please contact our team before initiating a return if you are unsure whether your item qualifies.
🧾 How to Start a Return
Email our support team at support@jenifersantiques.com with your order number and reason for return.
Our team will respond with return authorization and instructions within 2 business days.
Once approved, ship the item to the provided return address.
We recommend using a trackable shipping method and keeping proof of postage.
🚚 Return Shipping
Customer responsibility: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Our responsibility: If we made an error, we’ll provide a prepaid return label at no additional cost.
💳 Refunds
1. Processing Time
Once your returned item is received and inspected, you’ll receive an email confirming approval or rejection of your refund.
2. Approved Refunds
Approved refunds are issued to your original method of payment within 5–7 business days.
Processing times may vary depending on your bank or payment provider.
3. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
Check your bank or credit card account.
Contact your payment provider for potential processing delays.
If the issue persists, reach out to us at support@jenifersantiques.com for assistance.
🔁 Exchanges & Damaged Items
Exchanges: We do not process direct exchanges.
If you wish to replace an item, please return the original item for a refund and place a new order.Damaged or Defective Products:
If your item arrives damaged, please contact us within 48 hours of delivery with photos and a description of the issue.Keep all original packaging and the damaged item for inspection.
After review, we will arrange a replacement or refund as appropriate.
📩 Contact Us
If you have questions or need help with your return, our support team is always ready to assist.
📧 Email: support@jenifersantiques.com
📞 Phone: +1 (501) 764-1311
📍 Address: 1003 Oak St, Conway, AR 72032, United States